At Amali, customer satisfaction is our top priority.
We strive to ensure the quality of every product we deliver, including office
bags, lunch bags, and travel bags. However, if you are not fully satisfied with
your purchase, we are here to help with a clear and fair return and refund
policy.
Eligibility for Return
You may request a return or exchange under the following
conditions:
- The
item is defective, damaged, or incorrect upon
delivery.
- The
return request is made within 3 days of receiving the product.
- The
product is unused, unwashed, and in its original
packaging, with all tags and labels intact.
Non-Returnable Items
The following conditions will void eligibility for return or
refund:
- Change
of mind after receiving a product in good condition.
- Damage
caused by misuse, mishandling, or neglect.
- Products
that have been used or altered in any way.
- Items
not returned within the specified timeframe.
How to Request a Return
To initiate a return, please follow these steps:
- Contact
us at sales@amali.com.bd or call us at 01819144227 within 3 days of
receiving the product.
- Provide
your order number, product details, and reason for return.
- If
your return is approved, we will arrange for return pickup or guide you on
how to return the product.
Refund Process
- Once
we receive and inspect the returned product, we will notify you of the
approval or rejection of your refund.
- If
approved, your refund will be processed within 7 business days.
- The
refund will be issued through the original payment method or via bKash/Nagad
(if applicable).
Exchange Policy
If you receive a defective or wrong product, we will offer
an exchange (subject to availability) or a full refund if a replacement is not
possible.
Shipping Costs
- If the
return is due to our error (damaged, defective, or wrong item), we will
bear the return shipping cost.
- For
other reasons, the customer is responsible for return shipping charges.
Contact Us
If you have any questions about our return and refund
policy, feel free to reach out:
Phone: +88 01819144227
Email: info@amali.com.bd
Email: sales@amali.com.bd
Website: https://amali.com.bd
Thank you for shopping with Amali.